Ofcom's Consumer Policy

On 8 February 2006, Ofcom published a consultation entitled Ofcom’s Consumer Policy which set out a number of issues and options in respect of Ofcom’s approach to the promotion of consumer interests.

This statement sets out Ofcom’s approach to consumer policy, except in relation to broadcast content and operational aspects of spectrum management. Our approach to consumer issues relating to TV and radio content is considered in the public service broadcasting review and the radio review, which can be found on Ofcom’s website.

Equally, this statement does not deal directly with ‘citizen’ issues, such as Ofcom’s approach to the Universal Service Obligation. This area is also covered in other Ofcom publications.

We received 34 non-confidential responses to our consultation and 3 confidential ones. This statement has been written taking account of the responses to the consultation, initiatives that have started within Ofcom since publication of the consultation and the findings of new research.