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Closed cases


This page lists the enforcement cases Ofcom has recently closed.

When we close a case, we typically publish a non-confidential copy of our final decision.

Older cases are available via the National Archives.

Investigation into BT’s provision of contract information and a contract summary

Investigation into Secure Live Media Ltd

Investigation into Shell Energy Retail Limited’s compliance with end-of-contract notification and annual best tariff notification requirements

Dispute between Whistl and Royal Mail concerning terms offered in response to a new access service request

Investigation into My Media World Ltd's compliance with rules to protect people from harmful video material

Enforcement programme into compliance with annual number charges

BitChute: compliance assurances to protect users from videos containing harmful material

Own initiative investigation into Hutchison 3G UK Limited (Three)’s compliance with the net neutrality and roaming regulations

Investigation into BT's conduct during the tender of the NIPSSN contract

Compliance monitoring programme into access to emergency services during power outages

Investigation into Openreach's quality-of-service performance in leased lines access and wholesale local access in 2022/23

Investigation into Royal Mail’s quality-of-service performance in 2022/23

Investigation into Tapnet’s compliance with a statutory information request

Enforcement programme into in-contract price variation terms

Investigation into Sky’s compliance with end-of-contract notifications for pay-TV customers

Investigation into EE’s provision of contract information and a contract summary

Investigation into Royal Mail's quality of service performance in 2021-22

Investigation into Met Technologies and Guaranteed Telecom’s compliance with slamming rules

Investigation into Telefonica UK Limited’s (O2’s) compliance with section 135 information requests

Openreach’s quality of service performance in leased lines and wholesale local access in 2020/21

Investigation into Colt Technology Services Group’s compliance with an information request

Investigation into BT response to Connected Nations data request

Royal Mail's quality of service performance in 2020/21

Competition Investigation regarding parcel delivery and pick-up services

Competition Act investigation regarding the provision of equipment and related services in the electronic communication sector

Investigation into BT's compliance with its obligations as a broadband universal service provider

Investigation into Royal Mail's quality of service performance in 2018/19

Investigation into Royal Mail’s compliance with the safeguard price control placed on second class letters

Investigation into BT’s compliance with the 118 price cap

Competition Act investigation regarding business parcel delivery services

Investigation into Post Office Limited’s charges for telephone calls using relay services

Investigation into Openreach's compliance with an information request issued to BT

Investigation into BT’s (including EE’s) (“BT”) compliance with its regulatory obligations under section 105A(4) of the Communications Act 2003 and General Conditions A3.2(b), A3.5 and A3.6

Investigation into BT Group’s compliance with an information request (administrative charges)

Investigation into giffgaff about its compliance with metering and billing requirements

Donor Conveyance Charges for the period 2003 to 2008

Investigation into BT’s compliance with BCMR price regulation

Investigation into Telefonica UK Limited (O2) about its compliance with metering and billing requirements

Investigation into Royal Mail’s quality of service performance in 2017/18

Enforcement programme into Internet Service Providers traffic management practices

Investigation into O2’s compliance with a statutory information request

Investigation into communication providers’ compliance with BCMR 2019 information requests

Investigation into Lycamobile’s compliance with the mobile roaming regulations

Enforcement programme into compliance with obligations relating to emergency call access and resilience

Investigation into Telefónica UK Limited’s compliance with section 105A(4) of the Communications Act 2003

Own-initiative investigation into Barritel’s compliance with GC17 and the National Telephone Numbering Plan

Investigation into Cloud M’s provision of number portability

Investigation into Vonage’s compliance with obligations relating to emergency call access, network security and network availability

Investigation into EE’s compliance with Section 135 and 136 information requests

Investigation into Vodafone’s compliance with Section 135 and 136 information requests

Investigation into EE’s early termination charges

Investigation into Onestream’s compliance with mis-selling and slamming rules

Own-initiative investigation into Vodafone’s traffic management practices, and other practices covered by the EU Open Internet Access Regulation

Own-initiative investigation into Direct Save Telecom’s compliance with General Conditions 13 and 22 regarding its debt management practices and use of Cancel Other

Own initiative investigation into Care Free Communications Ltd concerning compliance with General Condition 14.5 – Dispute resolution schemes

Investigation into GW Telecom Limited (“Gateway”) concerning its compliance with its obligations relating to number portability

Investigation into BT’s compliance with a statutory information request

Investigation into Gateway’s compliance with statutory requests for information

Own-initiative investigation into Barritec’s compliance with GC17 and the National Telephone Numbering Plan

Own initiative investigation into Ecotel Networks (Ireland) Ltd concerning compliance with General Condition 14.5 – Dispute resolution schemes

Own initiative investigation into British Telecommunications plc concerning compliance with quality of service requirements relating to the provision of wholesale Ethernet services

Enforcement programme into early termination charges

Investigation into Virgin Media’s early termination charges

Own-initiative investigation into Three concerning its compliance with Section 105A(1) – (3) of the Communications Act 2003 and General Condition 3.1

Own-initiative investigation into True Telecom's compliance with GC22, GC9 and relevant consumer protection legislation

Own-initiative monitoring and enforcement programme into compliance with requirement to publicise details of services offered to end-users with disabilities.

Competition Act investigation into the sale of live UK audio-visual media rights to Premier League matches.

Own-initiative investigation into Reseller UK Ltd (trading under names including Atlas Business Services and Together Telecom) concerning compliance with General Condition 14.5 – Dispute Resolution Schemes

Enforcement programme into compliance with annual geographic number charges

Dispute relating to TelNG’s compliance with General Condition 17 and the National Telephone Numbering Plan

British Sky Broadcasting plc (“Sky”) and British Telecommunications plc (“BT”) concerning charges for special fault investigation services (“SFIs”) and time related charges (“TRCs”)

Enforcement programme into silent and abandoned calls

Ofcom own initiative monitoring and enforcement programme into compliance with mobile termination rate (MTR) caps

Own-initiative monitoring and enforcement programme into cancellation and termination arrangements

Own-initiative investigation into Vodafone Limited ("Vodafone") in respect of compliance with General Condition 11 – Metering and Billing – as well as General Condition 14 – Codes of Practice and Dispute Resolution

TalkTalk Group (“TalkTalk”) and British Telecommunications plc (“BT”) concerning charges for special fault investigation services (“SFIs”) and time related charges (“TRCs”)

Own initiative investigation into Plusnet plc about its compliance with metering and billing requirements.

Own-initiative investigation into Royal Mail Group Limited concerning compliance with Designated USP Condition 1.9.1 regarding the quality of service performance of D+1 universal service mail

Own-initiative investigation into Vodafone Limited ("Vodafone") in respect of compliance with General Condition 11 – Metering and Billing, General Condition 23 – Sales and Marketing of Mobile Telephony Services and consumer protection legislation

Own-initiative investigation: Monitoring and enforcement of Fixed-Line Providers' compliance with rules concerning their sales and marketing activities and their use of Cancel Other

Own-initiative monitoring and enforcement programme in respect of compliance with General Condition 11.4

Complaint from British Telecommunications plc (“BT”) against British Sky Broadcasting Group plc (“Sky”) alleging abuse of a dominant position regarding the wholesale supply of Sky Sports 1 and 2 (“SS1&2”)

Enforcement programme into complaints handling

Own initiative investigation into EE about its compliance with metering and billing requirements

Own initiative investigation into British Telecommunications Plc (“BT”) concerning compliance with SMP Services Conditions 13A.8 and 8A.8

Monitoring and enforcement programme: General Condition 9 (requirement to offer contracts with minimum terms)

Own-initiative monitoring and enforcement programme into GC10 – Transparency and Publication of Information

Own-initiative investigation into Royal Mail Group Limited (“Royal Mail”) concerning compliance with USP Accounting Conditions 1.3.4, 1.4.4 and 1.5.5 and the Regulatory Accounting Guidelines regarding the provision of Audit Opinions

Own initiative investigation into British Telecommunications Plc (“BT”) concerning compliance with its cost-orientation obligations under General Condition 18.5

Dispute brought by Gamma against BT in relation to BT’s average porting conveyance charges

Dispute between Vodafone and BT concerning Deemed Consent in relation to the provision of Ethernet Services

Investigation into BT’s use of the Deemed Consent Mechanism in relation to the provision of Ethernet Services

Own-initiative investigation into Universal Utilities t/a Unicom ("Unicom") in respect of compliance with General Condition 24

Re-determination of disputes relating to BT’s charges for Ethernet services (remitted by the CAT)

Own-initiative investigation into EE Limited (trading as EE, Orange and T-Mobile) concerning compliance with paragraph 14.4 of General Condition 14 – Code of Practice and Dispute Resolution

Own-initiative investigation into Sky’s compliance with rules about cancellation and termination arrangements

Complaint from Whistl UK Limited in relation to the prices, terms and conditions on which Royal Mail plc is offering to provide access to certain letter delivery services

Own-initiative Monitoring and Enforcement Programme: Communications Providers’ compliance with GC14.5 – Dispute Resolution Schemes

Own-initiative investigation into compliance with General Condition 15 and the provision of next generation text relay services

Dispute relating to BT’s proposed payments for 080 call origination

Own-initiative investigation into KCOM Group concerning its compliance with Section 105A(1) – (3) of the Communications Act 2003 and General Condition 3.1

Disputes between BT and each of EE and Three regarding BT’s wholesale termination charges for calls to 03 numbers

Dispute between Cloud9 and Vodafone concerning connection and on-going charges for ARP access

Own-initiative investigation into Hutchison 3G UK Limited (trading as Three) concerning compliance with paragraph 14.4 of General Condition 14 – Code of Practice and Dispute Resolution

Complaint from TalkTalk Telecom Group plc against BT Group plc about alleged margin squeeze in superfast broadband pricing

Dispute between Cloud9 and Telefónica concerning additional charges for delivery of roaming calls

Additional Charges – enforcement and monitoring programme to assess compliance with Ofcom Guidance

Own-initiative investigation: Monitoring and enforcement of Fixed-Line Provider’s compliance with rules concerning their sales and marketing activities and their use of Cancel Other

Own-initiative investigation into Jason Clifford trading as UK Free Software Network concerning compliance with General Condition 14.5 –Dispute Resolution Schemes

Dispute referred by Level 3 about BT’s historic PPC charges

Dispute referred by Gamma about BT’s historic charges for Interconnect Extension Circuits

Dispute between Sky and BT relating to BT’s provision of MPF New Provide

Dispute between TalkTalk and BT relating to BT’s provision of MPF New Provide

BT remittal data request

Ofcom own-initiative review of the level of donor conveyance charges (DCCs)

Own-initiative investigation into BT’s compliance with section 5.44.2(c)(ii) of Undertakings offered by BT and accepted by Ofcom in accordance with section 154 of the Enterprise Act 2002

Ofcom own initiative enforcement programme into wholesale mobile call termination rates

Investigation into BT’s compliance with statutory requests for information

Dispute relating to the “Oftel Interest Rate” contained within BT’s Standard Interconnect Agreement (“SIA”).

Dispute between TalkTalk Group and BT Openreach about single jumpered MPF

Own-initiative investigation into Supatel Limited, trading as TimeTalk, concerning its compliance with General Condition 24 – Sales and Marketing of Fixed-Line Telecommunications Services

Own-initiative investigation into Etico Solutions Limited concerning its compliance with General Condition 22 – Service Migrations

Dispute relating to BT’s Standard Interconnect Agreement (“SIA”)

Complaint from Thus Plc and Gamma Telecom Limited against BT about alleged margin squeeze in wholesale call pricing

Dispute between Everything Everywhere and BT regarding termination charges for 080 numbers

Dispute between Everything Everywhere and BT regarding termination charges for 0844, 0843, 0871, 0872, 0873 and 09 number ranges

Dispute relating to whether Openreach offered MPF New Provide to TalkTalk Telecom Group PLC on fair and reasonable terms and conditions

Dispute relating to LLU MPF to WLR + LLU SMPF simultaneous migration offer

Average charges in BT’s 2010/2011 regulatory financial statements (“RFS”)

Disputes between BT and each of Sky, TalkTalk and Virgin Media about BT charges for Ethernet services

Dispute relating to BT’s charges for WES

Dispute between COLT and BT about the level of charges for partial private circuits

Disputes from THUS, Cable & Wireless, Global Crossing, Verizon and Virgin Media against BT about the level of charges for partial private circuits

Dispute between Cable & Wireless and T-Mobile about termination rates

ICSTIS complaint regarding failure of Talkline Communications Ltd to comply with ICSTIS Directions

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